We will take all reasonable steps to protect your personal information from being dealt with in any way that is inconsistent with the Privacy Act 1988 (Cth) (“Privacy laws”).
The kind of personal information that we collect and hold may differ depending upon which services you use.
We will where possible, collect your personal information directly from you, unless it is unreasonable or impracticable for us to do so. If we collect your personal information from another person and it is unclear that you have consented to the disclosure of that information to us or that information is otherwise not permitted to be disclosed to us, we will, whenever reasonably possible, make you aware that we have done this and the reasons for doing so.
If you do not provide some or all of the personal information we request, we may be unable to effectively provide our services to you.
This personal information includes information we collect from you when you use our website or services, make enquiries, tell us your experience at our website, or when you otherwise input any personal information when asked to do so by a service offered via our website.
We may from time to time collect and hold personal information about how you use our services, such as the frequency and duration of your activities, so that we can fine tune our services better to meet your apparent needs.
The kinds of personal information that we commonly collect and hold from you or about you include: your name, position or title, the name of the business you work for or represent, address, phone number, email address and any other information necessary for the services provided on or through our website.
Use of Information
- administer this website;
- personalise the website for you;
- enable your access to and use of the website services;
- send you marketing communications;
- liaise with retailers and wholesalers associated with the services;
- communicate with you concerning our services;
- respond to feedback from you;
- develop and/or test our systems and services;
- for our own internal administrative purposes.
Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
We may use or disclose the personal information we collect from you for direct marketing.
You may request at any time not to receive direct marketing material when you use our services.
Simply contact us via our contact details below and we will make sure you no longer receive direct marketing communications from us.
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Pseudonymity or anonymity
You can be anonymous or use a pseudonym when dealing with us, unless:
- the use of your true identity is a legal requirement; or
- it is impracticable for us to deal with you on such basis.
Access to Information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
Links to other sites
We provide links to Web sites outside of our web sites, as well as to third party web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that web site and its privacy statement.
If we suspect that a data breach has occurred, we will undertake an assessment into the circumstances of the suspected breach within 30 days after the suspected breach has occurred. Where it is ascertained that a breach has actually occurred and where required by law, we will notify the Office of the Australian Information Commissioner and affected customers as soon as practicable after becoming aware that a data breach has occurred.
Problems or questions
Further Privacy Information: For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner’s web site at http://www.privacy.gov.au/.
Our contact details are:
PO Box 6906
Upper Mt Gravatt QLD 4122